Privacy Policy
Effective Date: January 1, 2025
Bay Area Direct ("we," "us," or "our") operates the website www.bayareadirect.com. This Privacy Policy explains how we collect, use, and protect information you provide when using our website or services.
1. Information We Collect
We may collect the following types of information:
- Contact information — name, email address, phone number, and company name when you submit a pickup request or contact form.
- Delivery details — pickup and delivery addresses, package descriptions, and timing requirements you provide.
- Usage data — pages visited, browser type, device type, and general location (city/region) via analytics tools.
2. How We Use Your Information
We use the information we collect to:
- Fulfill and coordinate same-day courier and delivery requests.
- Contact you regarding your delivery or quote.
- Improve our website and services.
- Comply with legal obligations.
We do not sell, rent, or trade your personal information to third parties.
3. Google Analytics & Advertising
We use Google Analytics and Google Ads (via Google Tag Manager) to understand how visitors use our site and to measure the effectiveness of our advertising. These tools may collect anonymized data about your visit using cookies. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.
4. Cookies
Our website uses cookies — small text files stored on your device — to improve functionality and gather analytics. By using our site, you consent to the use of cookies. You can disable cookies in your browser settings, though some features of the site may not function properly as a result.
5. Data Security
We take reasonable precautions to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Third-Party Services
We use Formspree to process contact form submissions. Form data you submit is handled in accordance with Formspree's Privacy Policy.
7. Your Rights (California Residents)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion of your data, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your rights, contact us at the information below.
8. Children's Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
- Bay Area Direct
- 3291 Alfonso Drive, Concord, CA 94518
- Phone: (415) 730-3332